At Vins & Miles ("we", "our", or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car selling service at vinsandmiles.com.
By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information You Provide
Contact information (name, email address, phone number, mailing address)
Vehicle information (VIN, license plate, make, model, year, mileage, condition)
Driver's license information
Vehicle ownership documents (title, registration)
Financial information for payment processing
Communications you send to us
Information Automatically Collected
Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, click patterns)
Cookies and similar tracking technologies
Location data (with your permission)
Information from Third Parties
Vehicle history reports from authorized providers
Market valuation data from industry sources
Credit information (if applicable for financing)
Public records related to vehicle ownership
How We Use Your Information
We use your personal information for the following purposes:
To provide and maintain our car buying service
To process your instant cash offer and complete vehicle transactions
To communicate with you about your offer and transaction
To verify vehicle ownership and condition
To arrange vehicle pickup and payment
To comply with legal obligations
To improve our services and customer experience
To send promotional communications (with your consent)
To detect and prevent fraud
To respond to customer service requests
Information Sharing and Disclosure
We may share your information in the following situations:
Service Providers
We share information with third-party service providers who assist us in:
Vehicle inspection and pickup services
Payment processing
Title and registration processing
Customer support services
Marketing and analytics
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information for any other purpose disclosed to you and with your consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
Encryption of data in transit and at rest
Regular security assessments and audits
Limited access to personal information on a need-to-know basis
Employee training on data protection
Secure data centers and cloud storage
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:
Transaction records: 7 years for tax and legal compliance
Customer communications: 3 years
Marketing data: Until you opt-out or request deletion
Website analytics: 26 months
Your Privacy Rights
Depending on your location, you may have the following rights:
California Residents (CCPA)
Right to know what personal information we collect and how we use it
Right to delete your personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights
All Users
Access and receive a copy of your personal information
Update or correct inaccurate information
Object to processing of your information
Request restriction of processing
Withdraw consent where we rely on consent for processing
Opt-out of marketing communications
To exercise these rights, please contact us at privacy@vinsandmiles.com or call 1-800-VINS-NOW.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Remember your preferences and settings
Analyze site traffic and usage patterns
Personalize content and offers
Provide targeted advertising
Detect and prevent fraud
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your privacy.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: