Your PrivacyMATTERS TO USProtected & Secure

Introduction

At Vins & Miles ("we", "our", or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car selling service at vinsandmiles.com.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

• Contact information (name, email address, phone number, mailing address)
• Vehicle information (VIN, license plate, make, model, year, mileage, condition)
• Driver's license information
• Vehicle ownership documents (title, registration)
• Financial information for payment processing
• Communications you send to us

Information Automatically Collected

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Location data (with your permission)

Information from Third Parties

• Vehicle history reports from authorized providers
• Market valuation data from industry sources
• Credit information (if applicable for financing)
• Public records related to vehicle ownership

How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our car buying service
• To process your instant cash offer and complete vehicle transactions
• To communicate with you about your offer and transaction
• To verify vehicle ownership and condition
• To arrange vehicle pickup and payment
• To comply with legal obligations
• To improve our services and customer experience
• To send promotional communications (with your consent)
• To detect and prevent fraud
• To respond to customer service requests

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We share information with third-party service providers who assist us in:

• Vehicle inspection and pickup services
• Payment processing
• Title and registration processing
• Customer support services
• Marketing and analytics

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose disclosed to you and with your consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Limited access to personal information on a need-to-know basis
• Employee training on data protection
• Secure data centers and cloud storage

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Transaction records: 7 years for tax and legal compliance
• Customer communications: 3 years
• Marketing data: Until you opt-out or request deletion
• Website analytics: 26 months

Your Privacy Rights

Depending on your location, you may have the following rights:

California Residents (CCPA)

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

All Users

• Access and receive a copy of your personal information
• Update or correct inaccurate information
• Object to processing of your information
• Request restriction of processing
• Withdraw consent where we rely on consent for processing
• Opt-out of marketing communications

To exercise these rights, please contact us at info@vinsandmiles.com or call 929-805-1006.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Personalize content and offers
• Provide targeted advertising
• Detect and prevent fraud

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your privacy.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: